Refund and Returns Policy
Last Updated: August 28, 2026
At Auto Interior Pro, we want every customer to feel confident about their purchase. If your order does not meet your expectations, we offer a clear and transparent return and refund process.
1. Returns Overview
| Policy Item | Details |
|---|---|
| Return Window | 30 days from delivery |
| Returns Accepted | Yes (eligible items only) |
| Condition Requirement | Unused, original condition with packaging |
| Approval Required | Yes (before return) |
| Inspection Required | Yes |
| Restocking Fee | No restocking fees |
2. Eligibility for Returns
To qualify for a return, items must:
- Be unused
- Be in original condition
- Include original packaging, accessories, tags, and documentation
Items showing signs of use, damage, or missing components may not be eligible for return.
3. Return Shipping Costs
| Return Type | Responsibility |
|---|---|
| Defective / Incorrect Items | Free return shipping |
| Change of Mind | Customer pays return shipping costs |
| Original Shipping Fees | Non-refundable |
Defective or incorrect items must be reported within 14 days of delivery.
4. How to Initiate a Return
Step 1: Contact Us
Email: contact@autointeriorpro.com
Include:
- Order number
- Reason for return
- Photos (if defective or damaged)
Step 2: Return Authorization
Our team will review your request and provide return instructions.
Step 3: Ship the Item
Securely package the item and ship it according to the provided instructions.
Do not ship return without written approval from our team. Once approved, we will provide the return shipping address. Unauthorized returns will not be accepted.Â
5. Refund Processing
| Step | Details |
|---|---|
| Inspection | Items are inspected upon return |
| Processing Time | Up to 7 business days after approval |
| Refund Method | Original payment method |
| Bank Processing | May vary depending on provider |
6. Exchanges
- Exchanges are available for size, color, or replacement items (subject to availability)
- Contact: contact@autointeriorpro.com
7. Non-Returnable Items
Certain items are not eligible for return due to hygiene and safety reasons.
| Category | Details |
|---|---|
| Custom/personalized items | Not returnable |
| Marked non-returnable items | Clearly labeled on product pages |
8. Questions & Support
For any questions regarding returns or refunds, please contact:
contact@autointeriorpro.com
- Â Can I cancel my order?
Yes, if your order has not been processed or shipped yet.
- Â How to request cancellation?
Contact us immediately with your Order Number:
Email: contact@autointeriorpro.com
Phone: Â +1 833-834-2667
- Cancellation timeframe
Cancellation requests must be submitted within 2 hours of placing the order. After this window, orders may already be in processing.
- After processing begins
Once your order status is “Processing” or “Shipped”, cancellation is not possible. You may request a return after delivery as per Section 1-5 above.
- Â If order has already shipped
We cannot cancel shipped orders. You can refuse delivery or initiate a return after receiving it. Return shipping costs will apply.
- Refunds for canceled orders
Approved cancellations will receive a full refund to the original payment method within 5-7 business days.
9. Company Information
- Website Name: www.autointeriorpro.com
- Company Name: Auto Interior Pro
- Address:Â 7244 Henderson Rd, St. Louis, MO 63121, United States
- E-Mail: contact@autointeriorpro.com
- Phone: +1 833-834-2667
- Contact Us: Here
10. Warranty
For information about product warranty coverage, eligibility, exclusions, and how to make a warranty claim, please see our Warranty Policy.
Customer Service Opening Hours:
- Monday to Friday: 9:00 AM – 8:00 PM
- Saturday: 11:00 AM – 3:00 PM
- Sunday: Closed
Time Zone: Central Time (CT), USA
Response Time: We respond within one business day.